Key Takeaway 2: Understand how ServiceMax collaborates with key customers and stakeholders to strengthen its innovation roadmap. Key Takeaway 1: Discover how Roche Diagnostics is relying on innovative solutions to boost service efficiency and performance. Uncover the true power of the ServiceMax service platform. These applications are constantly enhanced by the targeted application of new technologies and digital automation to ensure the highest level of efficiency, the most effective path to resolution, and the most complete customer experience. ServiceMax’s powerful connected worker applications work Better Together and deliver a collaborative experience that unifies critical stakeholders in delivering the best customer and business outcomes. Effective service execution can only be accomplished when all stakeholders are connected and working in unison to understand customer requirements and deliver the necessary solutions. Leading organizations such as Roche Diagnostics need to continuously evolve their service operations to effectively deliver on customer expectations while contributing to the bottom-line. Innovation to Power Service Teams: A Discussion with Roche and ServiceMax | Breakout Session 4:05 – 4:35 PM Aly Pinder Jr, Research Vice President, Aftermarket Services Strategies, IDC.Leslie Paulson, General Manager, Servigistics, PTC.In this session, Leslie Paulson and guests will dissect the opportunities available today and chart the near and far-term trajectories to help OEMs position themselves for continued success. PTC’s Servigistics, ServiceMax, Arbortext, and iWarranty deliver high-value service data strengthening the digital thread. Organizations that manage aftermarket service well experience higher service revenue, greater profit margins, soaring customer satisfaction, and operate far more sustainably. It is a challenging and rewarding opportunity. With the rapid rise of AI, ML, and Big Data, exponential growth in computing power, paired with the experience economy, product-as-a-service, sustainability, and servitization, technology is dramatically changing the products we buy and how we deliver and experience service. Monday: Service Symposium Powerful Digital Threads Deliver Peak Service Outcomes | Track Spotlight Keynote 1:20 – 1:50 PM If you haven’t already seen it on our site, keep reading to see everything we have in store. We’ve curated a ServiceMax-specific agenda to help our customers get the most out of the event. There is an action-packed agenda for May 15-18 with numerous opportunities for networking with peers, learning from experts in the industry, and having fun. We are two weeks away from PTC’s annual digital transformation event LiveWorx and we couldn’t be more excited to connect with the ServiceMax and PTC community in person in Boston. Gordon Benzie Director of AR & Market Intelligence.Anil Pai Global Head of Digital Field Service Management, Tata Consultancy Services.
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